● Support Windows, Desktop / Laptop PCs and the Customers who use them to run our business ● Help Desk Team: Support of initial customer requests for service ● Customer Support Team: On-site support of requests for installation and service ● Installation and inventory of hardware and software. ● Technical assistance to customers, other IT Teams and Infrastructure Support Team members. ● Follow PC asset management procedures (inventory, billing, repair/return) ● Ensure the Information Protection of our Systems and Data and the Safety of our workplaces and personnel ● Respond promptly to customer problems reported to the IT Help Desk. ● Provides timely & professional quality service to customers ● Teamwork ● Respond cooperatively to team-members requests for assistance ● Distribute information on problem resolution techniques to other team-members

● Control for technical documentation (inventory computer equipment, a list of Users, IP addresses, e-mail users) ● Building of helpdesk team in order to provide technical assistance to computer system users concerning the use of computer hardware and software ● Procurement of computer hardware, software and request for services (with MMSxp) ● Work with telecommunications service providers, maintenance of office equipment ● Manage user accounts and e-mail addresses ● Installation and support of PCs, printers, scanners, multifunction devices, plotters ● Support of IP-telephony system ● Support of email services based on Postfix, FreeBSD

● Full configuration of PC ● Installation of a shared resource for individual categories users ● Analyzing and solving incidents during the operation of information systems ● Installation and configuration of different programs(ACC, IFS, EMS, DocPlant, MMSxp, MS Exchange, VPN Connection ) ● Configuration and maintaining of peripheral equipment ● Customization of users email (MS Outlook, MS Exchange, VPN Connection) ● Configuration and Maintenance a server IP-telephony ● Work with ActiveDirectory

● Working on base stations of mobile operator KCell ● Coordination and management of the contractor's work ● Coordination of the service work of the contractor organization for servicing base stations of the mobile operator KCell

● Photographing on documents, for memory ● Photo editing on Adobe Photoshop

Information Technologies, “Computer Systems of Processing of the Information and Management”